Open septic incidents
Critical system
Septic troubleshooting and escalation
Fast response checklist, preferred contractors, and open septic incidents.
Critical
0
High-risk situations.Preferred vendors
2
Linked contractors.Escalation rules
3
Decision triggers.Triage playbook
Response checklist
Alarm sounding or flashing
Slow drains after rainfall
Odour near tank or soakaway
Check if the high-level alarm remains active after 10 minutes.
Pause guest arrival if alarm persists and inspect for visible backing up.
Capture photos and call the preferred septic vendor with current conditions.
Emergency dispatch if alarm remains active for more than 30 minutes.
Escalate if drains back up inside the property.
Block check-in if pump-out cannot be completed before arrival.
Call list
Preferred vendors
Forth Drain and Septic · +44 1506 222 610
Can pump same day if called before 14:00.
Active issues
Incident history
Septic service record
High-level alarm sounded overnight. No guest in house, but arrival next week.